Privacy Policy

Summary of the Privacy Policy

At bestencasinosde.com, the protection of our users' privacy rights is our top priority. We have implemented policies that enable users to access their data and effectively exercise their rights in the area of privacy and data protection.

Our privacy policy aims to inform you about how we collect and use data, and what choices you have regarding your data. A table below provides a compact overview of our detailed privacy terms.

Brief Summary of the Privacy Policy

The protection of our customers' personal data is of utmost importance at bestencasinosde.com. We have developed policies that allow users to view their data and effectively exercise their rights regarding privacy and data protection.

Our privacy policy is designed to inform you how we collect and use data, as well as what options are available to you regarding your data. A subsequent table provides a brief summary of our comprehensive privacy terms.

The privacy policy of bestencasinosde.com applies to all persons who register on our website. The key points are clearly and understandably presented in this brief summary, but the full version of the privacy policy is relevant for legal matters.

When you visit our website, we collect information about your interactions with the content, the originating and target websites, and technical information about your device and system. In addition, the calling phone number may be stored for up to three months through our "Click to Call" service.

The collected data is used to operate our websites, provide services, continuously improve them, conduct analyses, and resolve payment issues with business partners. Your information will only be shared when legally required or necessary for the use of our services. It is advisable to regularly read and understand our comprehensive privacy policy. If you have any questions, you can contact us at [email protected].

Privacy Policy dated August 1, 2024

The German version of this text has been reformulated.

This privacy policy describes how the operator of bestencasinosde.com (also referred to as "we", "us", or "our") collects and uses information about the use of the website and its services, including all subpages and features. It relates to the interaction of users with various features, content, offers, and services available on the website. The division of this policy into sections and subsections is for clarity and aims to facilitate understanding. It should not be interpreted as binding, but rather to ease navigation within the privacy terms.

This privacy statement may be changed at any time at our discretion. Changes will be published on the website, with the date of the "last update" indicating the time of publication of the new version. Use of the website from that point onward will be considered as consent to the amended privacy policy. We will inform you at least seven days in advance, for example, through a website announcement. The publication of these changes takes seven (7) days.

1. Terms of Use

The privacy policy is an essential part of the terms of use ("Terms") found in the Terms of Use section. Each term capitalized in this statement, for which no exact definition is provided, takes on the meaning defined in the Terms of Use.

2. Collection of Information

We may collect data about your visit and your use of our website and our services.

Information you provide: It is necessary to provide or transmit personal data in order to use certain services. Many features and services that require personal data, such as newsletters or promotional materials available on some pages, require your explicit and active consent. In accordance with your consent to this privacy policy, additional data will be collected as described below.

In this privacy policy, the term "personal information" is used to describe data that enables the individual identification of a person, either alone or in combination with other information. This information includes name, email address, phone number, residential or other actual address, as well as additional contact information. The IP address of a device may also be considered personal information, depending on specific data use and national laws. However, such data is not used to identify users or tailor our services.

2.1.1. Our website contains forms and services from third-party providers that come from various companies, brands, and trade establishments that we refer to as "partners", and whose products and services we summarize here as "products". Based on your choice and consent, we may provide you with offers, services, and products from these partners via online forms. Your communication with the respective partner (lead) is supported by the information you provide. Clicking on the partner's symbol or the respective tab takes you to a landing page or website operated and managed by the partner if you want to learn more about a partner, product, or transaction. You may also find a landing page from other websites or through online searches. In either case, you may be asked for information such as your name, email address, and phone number on the landing page. This information is referred to as "landing page information." The partner providing the landing page directly collects the information you enter on the landing page. Each of these partners has its own privacy policies and data collection methods. Therefore, it is advisable to read these policies carefully to improve your understanding of how your personal data is collected and used.

2.1.2. Please contact us. It may be necessary for you to provide certain personal information such as your name and email address to us when you submit a contact request or similar inquiry, whether by using our feedback or reporting options on our website or by sending an email to one of our provided addresses. In accordance with Sections 4 and 5 of this privacy policy, this information, including the content of your inquiry, will be used to process and respond to your request.

2.1.3. There are numerous features on the website, including a blog forum, reviews, and articles that contain information about our products, partners, and services as well as the market. You also have the option to subscribe to newsletters and participate in surveys or promotions. We organize some of these activities directly, while others are carried out by third parties. It is possible that you will need to provide personal data such as your name and email address when participating. These information will then be forwarded to the third party and processed according to our and the third party's privacy policy.

2.2. Information we collect from you.

In accordance with the following details and the objectives set forth therein, we collect information about your use of our services as well as your interactions with the website and the services.

2.2.1. We collect device-specific data such as type, version, operating system, language, and version of the device. Additionally, we collect user data such as type and version of the web browser and screen resolution. This data is used to provide and ensure the compatibility of our services, including customizing language, geographic location, and time zone.

2.2.2. To provide these services, operate the website, improve it, and coordinate our offerings with partners and affiliates, we collect data about your interactions and usage of the services. This includes data such as the URLs through which you arrive at or are redirected from the website, the internal URLs of the websites you are actively using, and how you use the services, such as viewing or clicking on content. We also collect timestamps for the time you spend using your website as well as the times you see or click on ads.

2.2.3. We use server log files to collect data, and we use monitoring technologies such as pixel tags on our website. This is done to analyze trends, monitor user interaction and engagement on the website, and improve our services. This helps us better understand how you use our services.

2.2.4. The website also uses cookies to provide the best service possible. Cookies are small files that are stored on your computer when you visit a website and allow the website to remember your actions and preferences for a period of time. Cookies are widely used to improve user experience. For more information on cookies and how to manage them, please refer to our cookie policy.

2.3. Data collection by third parties. When you interact with the website, data may be collected from third parties that will be presented here. Your use of certain services or interaction with third parties may also be subject to their own terms of use and privacy policies. Therefore, we recommend that you carefully read these documents before using such services.

2.3.1. Our partners and other services that you may interact with may use cookies and other technologies to collect information. This data may include your location, IP address, and browsing behavior. This information is subject to their respective privacy policies and may be used for advertising or analytics purposes. If you have consented to receive marketing communication from third parties, we may share your contact information with them.

3. Purpose of Data Processing

The information we collect from you will be used for the following purposes:

3.1. To provide our services. We will use your data to provide the requested services, process your requests, and fulfill your orders.

3.2. To improve our website. We will use your data to enhance our services and adapt them to your needs. We will also conduct research to improve the functionality and performance of the website.

3.3. To communicate with you. We may use your contact information to send you newsletters, promotions, or other marketing communications. You can unsubscribe from these communications at any time.

3.4. To analyze user behavior. We will analyze your data to understand how you use our services, which allows us to optimize the user experience and deliver relevant content.

3.5. To comply with legal obligations. We may need to use your data to comply with applicable laws and regulations.

4. Data Security

We take the security of your data very seriously and take appropriate measures to protect your personal data against loss, misuse, or unauthorized access. We regularly review our security procedures to ensure that we protect your data.

Despite these efforts, we cannot guarantee absolute security, as no method of data transmission or electronic storage is entirely secure. However, we will take all necessary steps to protect your data in accordance with applicable laws.

5. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will then delete your data in accordance with our data retention policy.

6. Your Rights

You have the following rights regarding your personal data:

6.1. Right to access. You have the right to request copies of your personal data held by us.

6.2. Right to rectification. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

6.3. Right to erasure. You have the right to request that we erase your personal data, under certain conditions.

6.4. Right

We may share anonymized information with social media platforms such as Meta, LinkedIn, and others for marketing and operational purposes. These platforms may independently collect your personal data and combine it with anonymized information we have obtained with your consent. We have no access to these activities and the resulting personal data, as they are subject to the privacy policies of the respective social media platforms.

5.3. Other Third Parties

We may disclose or provide your data to individuals who assist us in our business operations, such as customer service representatives and providers of email or telephone management services. One way this support might occur is by analyzing user engagement with our website and services to help improve them. These third parties may have their own privacy policies. When providing services on our behalf, we ask them to comply with these policies. It is advisable to review the privacy policies of these third parties, especially if they offer you their services directly. Additionally, these external providers and their servers may be located worldwide.

5.4. Enforcement

If we deem it necessary to ensure compliance with laws, regulations, legal processes, or governmental requests, we reserve the right to disclose your personal data to third parties. (b) to enforce our terms of use, including investigating potential violations; to detect, prevent, or respond to fraud or security issues; (d) to protect the rights, property, or safety of our company, our users, or the public as required or permitted by law.

5.5. Partners and Products Section

If you choose to receive more information about a particular service or product, our services may also include the submission of online forms. We will send your information in the online form to the partner from whom you requested information or with whom you expressed interest in an agreement (the “Correspondence Partner” or “Correspondence Product”) to contact you. We reserve the right to share your data with a partner offering similar products or services if your online form information does not specify a particular partner or product. Please consider the following aspects: Based on the information you provide in the online form, partners may contact you. We cannot control how and why a partner contacts you. Each partner may have its own privacy policies that differ from ours. (d) Partners and their servers may be located worldwide.

5.6. Merger, Assignment, or Bankruptcy

If our company or any of our affiliates is acquired, merged with a third company, or sells part or all of its assets, we reserve the right to transfer or assign personal information and other collected or received data. We ask the acquiring company to publish its data processing policies and inform you about your rights under the laws of your country of residence. We may also disclose personal data to the following categories of third parties under certain conditions:

5.7. We engage third parties to provide hosting services or assist us with the services and features available to you.

Data is collected by these third parties from the use of our website as well as from the use of content and features by visitors on our behalf or to provide their services. This occurs particularly when we use technologies, services, or features from external providers or grant these providers access to our website or technology for specific purposes, as described in our privacy policy and on our website. Tableau and Google Analytics are some of the analytical tools used. By monitoring page content, clicks/touches, mouse movements, scrolling, and keyboard inputs, these technologies help us better understand user behavior on our website and our services. These tools may have their own privacy policies and cookie policies. For more information about Google cookies, please see the link here. Please click here to opt-out of Google Analytics.

6. Links and Interaction with Third-Party Features

Our website may contain references to web pages, content, and other online resources from third parties, referred to as “Third-Party Resources.” If you use these third-party resources, any data and personal information you provide on these pages will be forwarded to these third parties. However, it should be noted that there may be agreements between us and some of these third parties that provide for the retransmission of this data and personal information back to us or sharing by us. We cannot assume responsibility for the data collection and processing practices of these third parties or their resources and products.

7. Accessibility and Accuracy; Data Deletion

We do not store your data in a manner that allows for personal identification, except in the cases mentioned in this privacy policy and for specific usage purposes. For this reason, requests for access, modification, or deletion of your data can only be processed if you have provided us with this data or used a service that requires the collection of your personal data. Please contact us at [email protected] if you wish to review, modify, or delete your personal data stored with us. We typically process your request within 30 business days.

8. Options and Opt-Out

It is up to you whether you want to provide us with your data for the purposes outlined in this privacy policy. You have the option at any time to decide whether and how you wish to exercise your rights regarding your personal data and your residential address. In certain cases, this may be relevant:

8.1. You can configure your browser to refuse or block cookies from third parties or our website.

For more information on this topic, please see section 2.2.4 of our privacy policy.

8.2. You have the right to review, modify, or delete your personal data from our servers.

Section 7 of our privacy policy contains further information on this process.

8.3. Under section 1798.83 of the California Civil Code, users of our services have the right to request detailed information on how their personal data is shared with third parties for direct marketing purposes.

Please send a request to [email protected].

8.4. EU citizens have certain rights under the General Data Protection Regulation (GDPR) to manage and process their personal data, as detailed in this privacy policy.

These rights include:

  • Access Request: You have the right to see your personal data that we store. We may ask you for certain login details to verify your identity.
  • Correction of Inaccurate Data: Please inform us if you believe that your personal data is inaccurate, incomplete, or outdated, so we can make the necessary corrections.
  • You have the option to withdraw your consent for the processing of your personal data at any time. The legality of the processing based on your consent prior to the withdrawal will not be affected by the withdrawal.
  • You have the right to request the deletion and restriction of access to your personal data.
  • Third parties managing your personal data may act in accordance with this privacy policy.
  • You have the right to object to direct marketing if your data is processed for this purpose.
  • You have the option to file a complaint with a data protection authority.

Please contact us using the procedures outlined in the privacy policy to exercise one or more of these rights.

8.5. Canadian citizens have the option to obtain detailed information on whether third parties share their personal data for direct marketing purposes.

Please send a request to [email protected]. If you have further questions regarding your personal data, you can also contact our Privacy Compliance Team at the same email address.

9. Information Security

To protect the data transmitted, processed, and stored on our website, our computer servers, and systems, we implement comprehensive data security systems and procedures together with third-party services and affiliates. For example:

  • SSL Encryption: The website and all transmitted data are protected by SSL encryption.
  • Regular Reviews: To ensure our information and data collection practices are continuously monitored, we conduct regular reviews.
  • Third-Party Services: We utilize services from third parties that apply various security standards and certifications for information security both at rest and during transmission.
  • Data Access Controls: We monitor and filter our employees' access to data.

These measures may reduce the risk of security breaches but cannot guarantee absolute security in a global network. Therefore, we cannot guarantee that our website and servers are protected from unauthorized access or other security threats. If you have questions about the security of our website, please contact us at [email protected].

10. Privacy for Children

Our website and services are not directed at minors under 16 years of age. Therefore, we do not intend to collect personal information from individuals we know are under 16 years old. If we discover that we have inadvertently collected personal information from a minor under 16 years of age, we will take reasonable steps to delete that information. Please contact us at [email protected] if you believe that we have collected personal information from a minor under 16 years of age.

11. Changes to This Privacy Policy

We may occasionally update this privacy policy. Please review this policy periodically for any changes. Any changes will take effect upon their publication on our website. Continued use of our website after changes to this privacy policy will indicate your acceptance of those changes. If we make substantial changes that require your consent, we will inform you about them. This policy was last updated on 25.09.2023.

12. Dedication

Protecting your online privacy is an ongoing effort. Our website is continuously improved to meet the requirements and best practices in all countries where it is used.

13. Contact Us

We strive to make this privacy policy understandable. Please do not hesitate to contact us at [email protected] if you have any questions. Residents of the United Kingdom also have the option to file a complaint with the Information Commissioner’s Office (ICO) if necessary. It is possible to submit a complaint online at https://ico.org.uk/make-a-complaint/.